SHIPPING POLICY

All orders are processed within 1 to 2 business days (excluding Sunday) after receiving your order confirmation email. You will receive another notification when your order has shipped. Delivery times will vary (2-3 days average), however expected delivery times are given at checkout.   

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Please be aware that due to the busy nature of the Holiday Season, packages are expected

to be delayed, thus the following cut off dates are expected by USPS:

December 17: First-class packages (up to 15.99 ounces) 

December 18: Priority mail service

December 23: Priority mail express service

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All orders placed on or by December 16 will be shipped by December 17. We will continue taking orders until December 31.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

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If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@elfgrams.com with your name and order number, and we will look into it for you.

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RETURN POLICY

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling and name(s)
carefully. You are welcome to email us at info@elfgrams.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately go into production. 

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In the event that your order arrives damaged in any way, please email us as soon as possible at info@elfgrams.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.